The gap
Contact centres were never sold to businesses your size
The reason was economics, not technology. Every seat had to be a salaried person, so the software was priced and packaged for operations that already had fifty of them.
Seat minimums, multi-year terms and five-figure implementations all descend from that one assumption. An AI agent that can hold a seat removes it. Same queue, same lines, same recording, same reports as a person — so a three-person practice can run a contact centre where most of the seats are software, and staff the rest with the people it already has.
What the enterprise platforms ask for
Entry seat, per agent, per month$65 – $119
Full-suite seat, per agent, per month$149 – $249
Typical seat minimum50 agents
Typical contract term36 months
Implementation, before your first call$25,000+
Telephony, billed separately on top+20 – 40%
Published list prices across the major enterprise platforms. Real quotes come in below list at high seat counts — but the minimums don't move, and that is the part that excludes you.
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