Terms of Service

1. Acceptance of Terms

By accessing or using OmniServe (the "Service"), a product of Runox Technologies Limited, a company registered in England and Wales (company number 17080897, "we" or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

OmniServe provides an AI-powered omnichannel customer service platform that includes:

• AI chatbots and virtual assistants
• Multi-channel communication management
• Customer analytics and insights
• Knowledge base management
• Voice and telephony integration

3. Account Registration

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized access
• One person or legal entity may maintain only one account

4. Subscription and Payment

Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• We reserve the right to change pricing with 30 days notice
• A free trial, where offered, needs no card. What happens when it ends is shown in the app and in the email we send before it ends
• Add-ons such as call recording and extra lines are charged as shown on the pricing page and in the app when you choose them

Usage Limits

• Each plan includes specific usage limits (conversations, API calls, storage)
• Exceeding limits may result in additional charges or service restrictions
• Enterprise plans include custom usage arrangements

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the Service to spam or harass others
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Reverse engineer or attempt to extract source code

6. Data and Content

Your Data

You retain ownership of all data you upload to the Service. You grant us a license to use this data solely for providing the Service.

No AI training on your data

We do not use your data, or your customers' calls, messages, recordings or transcripts, to train AI models. How we handle personal data is set out in our Privacy Policy.

Your customers' data

For the calls, messages and forms your customers send you through the Service, you decide how they are used, and we process them on your behalf and on your instructions. You are responsible for having a lawful basis for that use and for telling your customers how you use their data.

7. AI Answering and Call Recording

• The AI answers from the information you give it. It can make mistakes: check its answers, keep your information up to date, and do not rely on it for advice that must come from a qualified person.
• You must not set the AI up to claim to be a person.
• Call recording is off unless you switch it on. When it is on, the Service plays a recording notice at the start of each recorded call. You remain responsible for having a lawful basis to record and for any further notice the law requires where you or your callers are.

8. Service Level Agreement

• We aim to keep the service available at all times and to give notice of scheduled maintenance
• Service credits may be available for extended outages (Enterprise plans)

9. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Runox Technologies Limited and protected by international copyright, trademark, and other intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, Runox Technologies Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities.

Our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England and Wales.

11. Indemnification

You agree to indemnify and hold harmless Runox Technologies Limited from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

• You may cancel your subscription at any time
• We may suspend or terminate accounts for Terms violations
• Upon termination, you may request export of your data within 30 days

13. Governing Law

These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them or from your use of the Service.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified at least 30 days in advance. Continued use after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms, contact us at: