The platform

Everything your team needs to look after customers

Your customers see one call link. Your team gets the inbox, teams, contacts, a call centre, reports and an AI receptionist you control — in the browser, on the desktop and on their phones.

Customers reach you through Call Link — one link people tap to call you free — or App Link — your whole business in one link. No app to download; just share the link.

Your knowledge, not one person’s headEvery channel in one place, an AI that answers from your documents, and your team taking over.

All your communication in one place

Every channel arrives in the same inbox, with the same AI, the same team and the same contact history.

  • CallsLiveCall links, your phone numbers and your own SIP lines.
  • WhatsAppLiveChats and approved templates.
  • Web chatLiveOn your website and your call link.
  • TelegramLiveYour bot, answered by the AI.
  • EmailLiveConnect Gmail or Outlook. AI labels and drafts.
  • SMSIn testingText messages to and from your number.
  • Facebook & InstagramAfter Meta approvalMessenger, Instagram DMs, comments, @mentions and Page reviews. Built — switching on after Meta approval.
  • Google reviewsLiveReview requests after a good conversation, with tracking. Replying in the inbox is coming — waiting for Google.

Inbox

Every channel in one list, sorted by who needs a person. Assign, snooze, resolve, add a private note or @mention a colleague, answer with saved replies or a WhatsApp template, and translate before you send.

The OmniServe inbox for a sample dental practice: conversations sorted into Needs a person, AI couldn’t answer and With a person; an open call the AI took, with its summary and the customer’s message; and the customer panel with verified identity, lead value and history on every channel.
The real app, on a sample dental practice: conversations sorted by who needs a person, an open call the AI took with its summary, and the customer's history on every channel. Names and numbers are invented.

Social media & reviews

Facebook and Instagram comments, messages and reviews arrive in the same inbox as your calls and chats — each with the customer's mood, what they want, and the AI's suggested reply. Anything that needs a person is handed over.

  • Facebook MessengerMessages to your Facebook Page, answered in the inbox.After Meta approval
  • Instagram Direct messagesDMs to your Instagram account, in the same inbox.After Meta approval
  • Facebook Page commentsComments on your posts — reply from the inbox.After Meta approval
  • Instagram comments and @mentionsComments on your posts and posts that mention you.After Meta approval
  • Facebook Page reviewsReviews and recommendations on your Page.After Meta approval
  • Google review requestsAsk happy customers for a Google review after a good conversation, and track who left one.Live
  • Google reviews in the inboxRead and reply to your Google reviews — waiting for Google’s approval.Coming

“After Meta approval”: built and tested on our side, switched off until Meta approves our app. LinkedIn, X, TikTok and YouTube are not offered.

The Reviews page: a note that reading Google reviews here waits for Google’s approval, and a 2-star review with an AI-drafted reply to check before use. Sample company.
Sample data — the real Reviews page on a sample company: a 2-star Google review with an AI-drafted reply to check before use. Review requests are live; reading Google reviews here waits for Google's approval, as the note on screen says.

Team

Add people, give them a role and a department, and choose which channels they answer. New conversations go to the next person on duty, in turn.

  • Roles: owner, admin, agent
  • Departments with their own call links
  • On duty, on a call or away — at a glance
TeamNew conversations: next person on duty
PersonRoleDepartmentStatus
Ngozi O.AgentFront desk● On duty
Emeka U.AgentFront desk● On a call
Aisha M.AgentAccounts● On duty
Bola T.AdminAll○ Away
Sample data.
The Customer health report in OmniServe: customers grouped as Critical, High, Watch and Healthy, the at-risk trend for the last 30 days, and the most common reasons customers are at risk.
The real app: Customer health — who is likely to leave, why, and what the scores are built from.

Contacts

Every customer with their whole story: calls, chats, emails and surveys on one timeline, plus tags, notes, your own fields and a warning when someone might leave.

Team chat, email, meetings and bookings

Your staff talk to each other, handle email, meet on Google Meet or Microsoft Teams and take bookings — in the same app as your customer conversations.

Team chat in the #Accounts channel of a sample dental practice: a refund question with an @mention and two replies, a customer call and an email shared into the channel as cards, and a panel showing what the team sees and who is on duty.
Team chat and team callsChannels per department, direct messages, @mentions, voice or video calls between colleagues.Sample data — the real app on a sample company; names and details are invented.
Ask your inbox — “what did Grace ask about last week?”
Grace E. · Test resultsTo respondWaiting 4h
Supplier · Delivery noteFYI
Tunde B. · Invoice copyAwaiting reply
AI draft · written in your styleHello Grace, your results are ready. Would you like to come in to go through them? I can do Thursday 10:00, Thursday 14:30 or Friday 09:00.
Email, sorted for youConnect Gmail or Outlook. AI labels, follow-up reminders, drafts in your own style that offer your free times, and Ask your inbox.Sample data.
A past meeting, “Monday team huddle” on Google Meet: the agenda, where the recording is kept, and the AI summary from the transcript with decisions and action items. Sample company.
Meetings on Google Meet or Microsoft TeamsBooked ahead or “Meet now” from any chat or call. Your calendar makes the link; the AI writes the summary.Sample data — the real app on a sample company; names and details are invented.
The Appointments dashboard: 104 booked in the last 30 days, completion, no-show and cancellation rates, and bookings by type. Sample company.
Booking pages and appointmentsYour own booking page, appointment types, reminders, and the AI books free times on calls, chats and email. Syncs with Google and Outlook calendars.Sample data — the real app on a sample company; names and details are invented.
Ask AI: a staff member asks “What are our opening hours and prices?” and gets an answer from the company’s own documents, with numbered sources — Opening hours.txt and Price list 2026.txt. Sample company.
Ask AI about your own companyStaff ask about policies, prices and how things are done. Answers come only from your company’s documents and name the ones they used.Sample data — the real app on a sample company; names and details are invented.

Call centre In testing

Queues and a call menu send callers to the right team. The wallboard shows who's waiting; supervisors can listen in, whisper to an agent or join the call.

The wallboard: each team member on a call, available or off duty with how many calls they answered today, and today’s totals — offered to the team, answered by a person, median time to answer, answered by the AI and by people, missed and voicemails. Sample company.
Sample data — the real wallboard on a sample company: who is on a call, available or off duty, and today's totals. The waiting list beside it is left out of this picture.
The Call back list: five people the AI or the team promised a call, each with why they called and a due or overdue tag, a Call button and Done. Sample company.
Sample data — the Call back list: everyone the AI or your team promised a call, why they called, and when it is due.

Phone queue

No “press 1”. No “nobody is available” when someone is.

In testing

When a caller asks for a person, the AI checks who is really free. If everyone is on a call, it asks the caller what they would like, in plain words, and then steps aside.

  1. 1 · Caller“I’d like to speak to a person”On your phone number, a call link or the website.
  2. 2 · Someone is freePut through straight awayYour team sees who is calling and why before they answer.
  3. 3 · Everyone is busy“Wait in the queue, or leave a message?”The caller answers by voice. Works on every phone.
  4. 4 · WaitingTheir place, read out and on screenHold music, then the next free person. A message is offered if the wait runs long.

The AI leaves the call while the caller holds, so you don't pay for AI minutes during the wait.

Website widget · Service desk

Your customers are recognised before they say a word

In testing

One button on your website for calling, chatting and asking for a call back. Customers who are already with you are recognised by their number, and returning visitors by their device. They pick the department they need and see their place in the queue.

  • Recognised safelyA typed number only says “We found your account”. Name and account appear after a code sent by text.
  • The right department first timeSales, Support, Billing and the rest, each showing whether someone is free or how long the wait is.
  • Call now, chat, or call me backCalls are free from the browser. A call back confirms their number and a time.
  • Chat, files and Google Meet during the callSend a reference number instead of spelling it. Move to video in one tap.
  • After the call, it’s all written downWhat was agreed, the ticket number, files and a rating, with a copy by text or email.
Try the live widgetSee how it works
NNorthline Telecom (sample)
Welcome back, AmakaFibre 100 · NL-SAMPLE-100871
In progressFault ticket NL-T-4521Line drops calls · Technical support
You're number 2 in the queue~3 min
Leave a message insteadWe'll call you back
A sample telco's widget. Sample data.

Use the phones you already have

Connect your SIP line, office phone system or telco. Your desk phones and softphones become extensions, and calls from your call link ring on the same phone as your normal calls. One phone for everything.

  • Connect your SIP account or PBX (3CX, FreePBX, Asterisk…)Live
  • Desk phones and softphones register as extensionsLive
  • Call-link calls ring your desk or SIP phoneLive
  • Bring your own numberLive
  • Ring several phones at onceIn testing
  • Extensions created for you by the carrierIn testing
Keep your numbersConnect your SIP trunk or phone system. Nothing is ripped out.
Incoming call · …/clinic link
Ringing
ext 201
Desk phone
Incoming call
Chioma A.
Answer
Softphone / desktop app
Mobile
Illustration: one call, every phone you choose.

Reports

See how many calls and chats came in, how many the AI handled and how many your staff did, how customers felt, what they wanted, how they rated you — and every call you missed.

The Marketing results report: calls, chats and forms, how many were answered, qualified leads, bookings and their value, and a By source table.
The real app: Marketing results — what each source brought in, what was answered, real leads, bookings and their value.
The AI vs your staff report: contacts handled by the AI, contacts handled by the team, and the share the AI handled over the last 30 days.
AI vs your staff: the same kinds of contact, handled by the AI and by your team.
The Call reports page: all calls, calls that asked for something the business could not do, calls that need follow-up, and hot and warm leads, with filters by source such as website, online call, phone call and missed calls.
Call reports: every call with what the caller wanted, what needs follow-up, and the leads.
Call links & QR: the assistant that answers is ready, a “Try it yourself” demo leaflet link, and 30-day totals for link visits, calls, calls you answered, calls the AI answered, missed calls and chats. Sample company.
Call links & QR on a sample company: link visits, calls, who answered — you or the AI — missed calls and chats, for any period.
Call links & QR: a tracked leaflet link with its visits and calls, and “Calls from your links” showing who answered — you or the AI — how long, and what each call was about.
Call links & QR: which leaflet or advert made the phone ring, who answered — you or the AI — and what each call was about.

AI receptionist

You decide how it sounds, what it knows and when it hands over. Teach it from your website and documents, and check its answers before customers hear them.

The AI receptionist page showing “Ready · 6 of 6 checks done”: an assistant exists, it knows the business from 12 documents, its personality is set, it is on website chat, call link and phone numbers, and calls ring the office phone system. Sample company.
The real app, on a sample company: the receptionist's readiness checks — what it knows, its personality, where it answers, and how many chats and calls it has answered.
The Knowledge page of the AI receptionist: drop files to upload (PDF, Word, text, spreadsheets, images), search documents, and tabs for structured data, connectors and the website scraper.
The real app: Knowledge — drop in your documents or read your website, and the AI answers from them.
Website widget styles to choose from: Normal widget, A · Standard, B · Front desk and C · Speak now, which is marked “Live on your site”.
Choose how the receptionist looks on your website.
The Speak now website widget: a large Tap to talk button, suggested questions, and Type instead or Ask for a person.
The Speak now style: one big talk button, typing second.

Answer from anywhere: browser, desktop or phone

Your team answers calls and chats in the browser, in the OmniServe desktop app for Windows and Mac, or in the phone app — with real notifications. No desk phones needed.

A “Live caller waiting” card in OmniServe: why the call reached a person — a caller asked for a person and is on the line now — with Not now, Send to AI and Answer buttons. The caller’s number is hidden.
A caller asked for a person: answer, send back to the AI, or not now. Real app; number hidden.
The call panel during a call in the browser: Mute, Hold, Keypad, Transfer, Add person, Note, Send to AI and Speaker, and a Meet now button that makes a Google Meet or Teams link.
On a call in the browser: hold, transfer, add a person, take a note, or meet now on Google Meet or Teams.
The wrap-up after a call: choose an outcome (Resolved, Needs follow-up, Sale, Booking, Complaint, Not resolved, Other), tick Follow-up needed, and write what happened and what was promised.
After the call: pick the outcome, flag a follow-up and note what was promised.
09:41
OmniServe · Needs a personTunde B. — Billing question on WhatsApp
OmniServe · Incoming callChioma A. via your call link
Incoming callCAChioma A.Front desk · handed over by the AI
Phone app, installed from the browser — Inbox, Needs a person, Calls and Team. Sample data.

Everything in the platform

The full list, marked honestly.

LiveIn testingReady — switching on after Meta approvalComing

Answer

  • AI receptionist on calls and chatLive
  • Learns from your website and documentsLive
  • Choice of voices; answers in EnglishLive
  • Pidgin, Yoruba, Igbo and HausaIn testing
  • Handover rules: when to pass to a personLive
  • One inbox, sorted by who needs a personLive
  • Assign, snooze, resolve, labelsLive
  • Saved replies and WhatsApp templatesLive
  • Translate and improve a replyLive
  • Reply-time targets (SLA)Live
  • Email AI labels: To respond, FYI, Awaiting replyLive
  • Email follow-up remindersLive
  • Email drafts in your own styleLive
  • Ask your inboxLive
  • Browser phone: incoming and on-call screensLive
  • Desktop app for Windows and MacLive
  • Phone app with notificationsLive
  • AI summary on the live call screenComing

Talk to customers

  • Calls from call links, numbers and SIP linesLive
  • WhatsAppLive
  • Web chatLive
  • TelegramLive
  • Email: connect Gmail or OutlookLive
  • SMSIn testing
  • Video in the conversation, up to 4 peopleLive
  • Invite another customer to a call by linkLive
  • Group conversations with customersLive

Social media & reviews

  • Facebook MessengerAfter Meta approval
  • Instagram Direct messagesAfter Meta approval
  • Facebook Page commentsAfter Meta approval
  • Instagram comments and @mentionsAfter Meta approval
  • Facebook Page reviewsAfter Meta approval
  • Google review requestsLive
  • Google reviews in the inboxComing

Work as a team

  • Team chat: department channels and # EveryoneLive
  • Direct messages and @mentionsLive
  • Share a customer conversation into a channelLive
  • Staff mailLive
  • Team calls between colleagues, voice or videoLive
  • Private notes on conversationsLive
  • Members, roles and departmentsLive
  • On duty and next-in-turn assignmentLive
  • Which channels each person answersLive

Meetings & scheduling

  • Google Meet and Microsoft Teams meetingsLive
  • Meet now from any chat or callLive
  • Recording, transcript and AI summary set-upLive
  • AI summaries of meetingsLive
  • Booking pagesLive
  • Appointment types, durations and buffersLive
  • The AI books free times on calls, chats and emailLive
  • Appointment remindersLive
  • Recurring appointments and waitlistLive
  • Calendar sync: Google and OutlookLive

Understand customers

  • AI summary of every call and chatLive
  • Sentiment and intent on callsLive
  • Sentiment on emailLive
  • Sentiment and intent on every chatComing
  • Satisfaction surveys (CSAT)Live
  • Customer health: risk of leavingLive
  • Contact history on every channelLive
  • Tags, notes and your own fieldsLive
  • Find and merge duplicatesLive

Phones & lines

  • Call links and QR codes per officeLive
  • Connect your SIP line or PBXLive
  • Desk phones and softphones as extensionsLive
  • Call-link calls ring your desk phoneLive
  • Bring your own numberLive
  • Recordings and transcriptsLive
  • Local phone numbersIn testing
  • Ring several phones at onceIn testing
  • Queues and call menuIn testing
  • WallboardIn testing
  • Supervisor: listen, whisper, joinIn testing

Reports

  • AI vs staffLive
  • Call reports: sentiment, intent, outcomeLive
  • CSAT dashboardLive
  • Unanswered and lost callsLive
  • After-hours callsLive
  • Questions the AI couldn’t answerLive
  • Call costLive
  • Call link healthLive

Reach customers

  • Message a group, with consent checksLive
  • Campaigns and contact listsLive
  • Outbound diallerIn testing
  • Radio studio appLive
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