Website widget · Service desk

Your customers are recognised before they say a word

In testing

One button on your website for calling, chatting and asking for a call back. Customers who are already with you are recognised by their number, and returning visitors by their device. They pick the department they need and see their place in the queue.

  • Recognised safelyA typed number only says “We found your account”. Name and account appear after a code sent by text.
  • The right department first timeSales, Support, Billing and the rest, each showing whether someone is free or how long the wait is.
  • Call now, chat, or call me backCalls are free from the browser. A call back confirms their number and a time.
  • Chat, files and Google Meet during the callSend a reference number instead of spelling it. Move to video in one tap.
  • After the call, it’s all written downWhat was agreed, the ticket number, files and a rating, with a copy by text or email.
Try the live widgetSee how it works
NNorthline Telecom (sample)
Welcome back, AmakaFibre 100 · NL-SAMPLE-100871
In progressFault ticket NL-T-4521Line drops calls · Technical support
You're number 2 in the queue~3 min
Leave a message insteadWe'll call you back
A sample telco's widget. Sample data.

How a visit goes

  1. 1They open the widgetA returning visitor is recognised by their device. Anyone else can type their number: the widget only says “We found your account” until they type the code sent by text.
  2. 2They pick a departmentEach department shows whether someone is free, or how long the wait is. Open tickets show first, so nobody explains the same fault twice.
  3. 3They call, chat or ask for a call backThe call is free from the browser. While they wait they see their place in the queue, and can leave a message instead.
  4. 4On the callYour team sees who is calling and why before answering. Both sides can chat and send files, and move to Google Meet in one tap.
  5. 5After the callWhat was agreed, the ticket number, the files and a rating — and a copy by text or email with a link back.

Phone queue

No “press 1”. No “nobody is available” when someone is.

In testing

When a caller asks for a person, the AI checks who is really free. If everyone is on a call, it asks the caller what they would like, in plain words, and then steps aside.

  1. 1 · Caller“I’d like to speak to a person”On your phone number, a call link or the website.
  2. 2 · Someone is freePut through straight awayYour team sees who is calling and why before they answer.
  3. 3 · Everyone is busy“Wait in the queue, or leave a message?”The caller answers by voice. Works on every phone.
  4. 4 · WaitingTheir place, read out and on screenHold music, then the next free person. A message is offered if the wait runs long.

The AI leaves the call while the caller holds, so you don't pay for AI minutes during the wait.

Setting it up

Choose the service-desk look on your call centre page, add your departments, and paste one line of code on your website. The same departments, queue and team answer your call links and phone numbers too.

Start free trialSee the call centre

14-day free trial, no card needed, every feature included