Deleting your data

If you connected Facebook or Instagram to OmniServe

You can remove OmniServe and the data it holds about your connection in either of these ways:

1. In OmniServe: the Messaging page (/messaging) → Facebook & Instagram → Disconnect. This deletes the stored Page access token at once and stops your Page's messages and comments coming to OmniServe.
2. On Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → OmniServe → Remove, and ask for your data to be deleted. Facebook tells us, we delete the connection and its token, and Facebook shows you a confirmation code you can check on this page.

If you messaged a business that uses OmniServe

Your messages to a business on Messenger or Instagram are kept by that business in its OmniServe inbox. Ask the business to delete them, or email dpo@runox.ai with the business's name and the Facebook or Instagram name you used, and we will delete them with the business within 30 days.

Anything else

To delete your OmniServe account or any other personal data, email dpo@runox.ai. See our privacy policy for what we hold and why.